1. Parties and subject
These terms govern the relationship between the marketplace operated by [Vitrinda operator company name] (“Vitrinda”) and the buyers and sellers who use it. Vitrinda is an intermediary service provider under Turkish Law No. 6563; products are sold under a distance sales contract concluded between the buyer and the seller.
2. Membership
You are responsible for giving accurate information when signing up and for keeping your password secret. Persons under 18 may not open a seller account without parental consent. One buyer account and one seller account may be opened with the same e-mail address.
3. Seller obligations
- Keep the legal details in the store settings (legal name, tax details, address) accurate and complete,
- List products with truthful images, descriptions and prices; not sell prohibited or counterfeit goods,
- Ship orders within 30 days at the latest and enter tracking details,
- Handle withdrawal and return requests in line with the law and issue invoices,
- Use buyer data only to fulfil the order.
4. Buyer obligations
Before ordering, the buyer reads and accepts the pre-contract information form and the distance sales contract shown, gives correct delivery details and pays with the chosen payment method. Prices are in Turkish lira (TRY); amounts shown in other currencies are approximate. For deliveries outside Türkiye, customs duties and import taxes are the buyer’s responsibility.
5. Content
Reviews, questions and messages may not contain insults, personal data or misleading information. Vitrinda reserves the right to remove content and stores that breach these terms.
6. Fees
Service and commission fees charged to sellers are announced separately; changes are notified at least 30 days before they take effect.
7. Liability
The seller is responsible for delivering products free of defects and for the obligations arising from the sales contract. Vitrinda is jointly responsible with the seller for providing and confirming the pre-contract information to the extent required by law.
8. Disputes
These terms are governed by Turkish law. Consumer Arbitration Committees and Consumer Courts in Türkiye have jurisdiction over consumer disputes.